Refund policy

Exchange Request/ Return Request - 

All custom designs are manufactured as per the instructions from the customer. It is unlikely that there would be a mismatch from what you had ordered.


For normal orders - 

Manufacturing defects, flaws, or any issue with the order must be reported to us AT THE TIME OF DELIVERY ITSELF. Once the delivery is complete, a return or refund will not be possible. We urge you to make yourselves available at the scheduled delivery time so that you can inspect the product before receiving it and closing the delivery. In case of any other queries, get in touch with our customer care at help@guarented.com.


Refunds - 

  • In case of cancellation within 24 hours of placing the order, a refund will be initiated after a 2.5% deduction of order value as a convenience fee.
  • Post the 24-hour window, you will be charged 10% of the order value as a restocking fee.
  • When you cancel your order, refunds will be initiated on its own within 72 hours. Your money will be automatically refunded to the account from which you made the payment. In case of any queries regarding a refund, you can reach out to our support team at help@guarented.com.
  • It takes us up to 7 working days post-cancelling the order to process your refund correctly. Once we release the funds from our end, the bank may take up to 15 days to credit the amount to your original payment mode. Do not hesitate to get in touch with us if you experience any delays.

Pilferage Claim Process -

The customer must raise a complaint for partial item/partial order to Customer Care pilferage within 48 hours of delivery failing which the claim will not be entertained.

The customer must write to help@guarented.com seeking/providing the following information:

  • Short description of the case.
  • The snapshots of the packet and other box (If any) (Customer must cover the sides which look tampered/damaged as per customer)

The refund for prepaid orders will be done after investigation which usually requires 3-4 business days. The process will include an investigation with the concerned departments

The customer may not be liable for a refund if he/she falls into any of the situations stated below:

  • Customer fails to provide adequate information about the case /snapshots of the packet and box (if any)
  • If an opened delivery was received, pilferage claims must be made on the same day of delivery.
  • The customer must not dispose of the packaging. We need to pick up the packaging for investigation at our end.